let us know if you want us to give you a call

Instead, if you prefer to leave us a message 

please contact us.

tired of it problems?

we are always here to help you

You know those IT helplines where they just follow a script? Yeah, we hate that too. So at Lucidica we listen, and our advice is guaranteed jargon-free. And if we can’t sort it on the phone, we’ll be round yours in a jiffy.

So in simpler terms, we don’t just offer a great service; we have the solutions to your every tech problem.

what do you get with our it support?

  • A dedicated account engineer
  • No break fix contracts
  • Onsite visits can be included in your contract
  • Fully certified
  • Automatic offsite back-up
  • Anti-virus and anti-malware software included
  • Ongoing training and workshops

Choose the plan that's right for you

When you sign a yearly contract with us, we give you the first 3 months for free. 

Check our plans below and contact us for more information

Gold Contract

Full remote

  • Monthly Retainer
  • Dedicated Account Engineer
  • 15% ‘In Contract’ Discount Rates
  • Unlimited Remote Support*
  • Unlimited Onsite Support*
  • Virus, Spyware and Spam Protection
  • Maintenance of Customer Assets in Our System
  • Automatic Storage Maintenance
  • Patch Management
  • Backup up to 100 GB (Server Only)
  • 1 Hour Optional Monthly Engineering Visit
  • Emergency Response Time (in 2 Hours)
  • Minimum Onsite Time (1 hour)
  • Emergency Computer Loan
  • Emergency Broadband

Platinum Contract

Full Onsite

  • Monthly Retainer
  • Dedicated Account Engineer
  • 15% ‘In Contract’ Discount Rates
  • Unlimited Remote Support*
  • Unlimited Onsite Support*
  • Virus, Spyware and Spam Protection
  • Maintenance of Customer Assets in Our System
  • Automatic Storage Maintenance
  • Patch Management
  • Backup up to 100 GB (Server Only)
  • 1 Hour Optional Monthly Engineering Visit
  • Emergency Response Time (in 2 Hours)
  • Minimum Onsite Time (1 hour)
  • Emergency Computer Loan
  • Emergency Broadband

*Unlimited support excludes user training and web maintenance

Our Happiness Guarantee

If we don’t start a support job within the terms of your SLA we won’t charge you.

If we’re late and it’s our fault, we won’t charge you for the time we spend on that job.

If you’re unhappy with the quality of the job just let us know. If agreed, we will offer a discount on that job.

"Lucidica give us peace of mind. If there is a problem, then there is someone to speak with on the phone and if it warrants a site visit, this usually happens quickly. At one point, I had some doubts about a line that was being installed but I received a thorough yet simply-put email from one of the engineers to help me understand. We always receive efficient, timely service and Lucidica’s staff are friendly and easy to work with."
Joyce Henderson
AMOUAGE
"I do not ‘get’ IT – thank goodness I have Lucidica to ‘get’ it for me. So many frustrations are something of the past since having Lucidica as my support team. They help with anything and are always happy to do so. Big thank you!"
Annette Russel
SO DAM TUFF

Please send us a message and let us know if you require any assistance.