What Makes us Better

We know we are great at what we do, but we also realise that sometimes it's hard to find the right IT company for you.

We pride ourselves on creating IT contracts which aren't just IT contracts. When you sign up with us, you’re not just our client, you become part of the Lucidican family too.

We want to get to know you and your company to find out what is important to you and how we can use technology to make your business better and your life easier.

Oh, and we also do this...

A Dedicated Account Engineer

One that knows your company and your technological needs.

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No Break Fix Contracts

This means we don't only fix things that are broken, we constantly aim to make your technology more efficient.

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Onsite Visits can be included in your contract

Meaning that your engineer isn't just contactable by a phone or email.

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Fully Certified

By Microsoft as a Gold Partner but also a corporate partner at the British Library business and IP centre.

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Automatic Offsite Back-Up

This ensures that, if you are a Lucidica client, you won't lose anything.

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Anti-Virus and Anti-Malware Software Included

To make sure that the you stay safe with the rise of cybercrime.

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Ongoing Training and Workshops

For all our clients to make sure that they can understand the importance and changes of technology.

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Our Happiness Guarantee

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If we don’t start a support job within the terms of your SLA we won’t charge you.

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If we’re late and it’s our fault, we won’t charge you for the time we spend on that job.

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If you’re unhappy with the quality of the job just let us know. If agreed, we will offer a discount on that job.

Testimonials

David Maddox

Director, Maddox Associates

Lucidica understands the pressures on owners running SME’s and it provides a helpful, responsive service for all my IT needs. As a team, they really are our IT department. They helped us streamline all the fundamental systems we have in place for order tracking, financial control and purchasing by setting up our SharePoint site.  Their understanding of SharePoint possibilities and us as a client has not only reduced our overheads but also increased our level of customer service.

Duncan Webster

Director, Asclepios Bioresearch (UK)

Lucidica take a proactive approach to technology ensuring that our current systems work for us while keeping us abreast of where our tech should be heading. They feel like part of the team and genuinely care about our infrastructure and our business.

Sherla Richardson

Associate Director, Therapeutic Arts

Lucidica have always offered a service that is efficient, speedy and value-for-money. I know I can rely on their advice and support in an often technically baffling environment. They provide us a number of IT services and we feel totally safe in their hands. I don’t think I would get a better service elsewhere.

Annette Russell

Founder, So Dam Tuff

I do not ‘get’ IT – thank goodness I have Lucidica to ‘get’ it for me. So many frustrations are something of the past since having Lucidica as my support team. They help with anything and are always happy to do so. Big thank you!

Barbara Mason

Director, Production Team

We would have no hesitation in recommending Lucidica for any IT requirements needed. They have been looking after our company for the past 7 years and I have always found them to be totally professional, reliable and quick off the mark when we have had problems.

Ally Maughan

CEO, People Puzzles

As a business owner, I don’t want to spend my time thinking about IT. I just want it to work! Whether it is sorting out email address, mending broken computers, finding files I have ‘mislaid’, digital marketing or a website redesign, Lucidica have always found the time, care and expertise to really support me and my business.

Anthony Kaye

Managing Director, Campbell Irvine

Lucidica has been our London IT Support Department since 2000. We’re a niche business with 16 staff and are an established FSA-regulated firm so technology is vital to our survival, let alone productivity. We trust them immensely – they always put themselves in our shoes when solving our problems or suggesting further investment in technology.

Rasheed Ogunlaru

Business Owner

Lucidica understand small businesses from one person start-ups to growing SMEs. It’s this combined with their passion for IT and their personable, friendly team that make them stand out. I’ve used their services from IT support, new computer and phone upgrades and they’ve made all these things smooth and easy. I’ve also had the pleasure of working with their cool team who are a real joy.

Clea House

Community and Communications Manager, Magic Me

Our relationship with Lucidica started via our staff attending their excellent training courses. We realised the company was up to date on current issues around web and IT and progressed to being their clients soon after. We are delighted with our new website launched in 2012. It looks great and is very easy and uncomplicated to update. Exactly what we needed! Their day to day web and IT support service is excellent with any issues that take place getting sorted out within a speedy time frame.

Alick Mackenzie

Director, Enabled London

The Lucidica team is a must have for IT support. They’re always on hand to fix the smallest of problems. I value the time and energy they give us.

William Andrews

Greet Therapies

The seminar gave me an appetite to improve my IT facilities and website. The afternoon was full of interesting facts and information that I found was all relevant to running my business. It was well worth the money and I’d recommend these seminars to anyone looking to make the most of their business.

 

Mark Pavlika

Chief Talent Officer, Morph Talent

We needed some new PCs and Lucidica did a brilliant job researching new products and providing excellent critique based on our business needs. I’m always happy with Lucidica – they are professional, friendly and always willing to help.

Joyce Henderson

Amouage

Lucidica give us peace of mind. If there is a problem, then there is someone to speak with on the phone and if it warrants a site visit, this usually happens quickly. At one point, I had some doubts about a line that was being installed but I received a thorough yet simply-put email from one of the engineers to help me understand. We always receive efficient, timely service and Lucidica’s staff are friendly and easy to work with.

Victoria Carpenter

Happy Carrot Skincare

I came to Lucidica through the British Library and I´m extremely happy with the service they´ve provided for our website. They managed to take our ideas and create something truly effective that fits the brand exactly. They´ve supported us through all the technical details yet given us control to get things exactly right. Their personal touch has created something really unique that a larger company wouldn´t have provided. I recommend them totally!

Our awards and Certifications