IT Support London

I do not ‘get’ IT – thank goodness I have Lucidica to ‘get’ it for me. So many frustrations are something of the past since having Lucidica as my support team. They help with anything and are always happy to do so. Big thank you!

We would have no hesitation in recommending Lucidica for any IT requirements needed. They have been looking after our company for the past 7 years and I have always found them to be totally professional, reliable and quick off the mark when we have had problems.

As a business owner, I don’t want to spend my time thinking about IT. I just want it to work! Whether it is sorting out email address, mending broken computers, finding files I have ‘mislaid’, digital marketing or a website redesign, Lucidica have always found the time, care and expertise to really support me and my business.

Lucidica has been our London IT Support Department since 2000. We’re a niche business with 16 staff and are an established FSA-regulated firm so technology is vital to our survival, let alone productivity. We trust them immensely – they always put themselves in our shoes when solving our problems or suggesting further investment in technology.

Lucidica understand small businesses from one person start-ups to growing SMEs. It’s this combined with their passion for IT and their personable, friendly team that make them stand out. I’ve used their services from IT support, new computer and phone upgrades and they’ve made all these things smooth and easy. I’ve also had the pleasure of working with their cool team who are a real joy.

Our relationship with Lucidica started via our staff attending their excellent training courses. We realised the company was up to date on current issues around web and IT and progressed to being their clients soon after. We are delighted with our new website launched in 2012. It looks great and is very easy and uncomplicated to update. Exactly what we needed! Their day to day web and IT support service is excellent with any issues that take place getting sorted out within a speedy time frame.

The Lucidica team is a must have for IT support. They’re always on hand to fix the smallest of problems. I value the time and energy they give us.

The seminar gave me an appetite to improve my IT facilities and website. The afternoon was full of interesting facts and information that I found was all relevant to running my business. It was well worth the money and I’d recommend these seminars to anyone looking to make the most of their business.

We needed some new PCs and Lucidica did a brilliant job researching new products and providing excellent critique based on our business needs. I’m always happy with Lucidica – they are professional, friendly and always willing to help.

Lucidica give us peace of mind. If there is a problem, then there is someone to speak with on the phone and if it warrants a site visit, this usually happens quickly. At one point, I had some doubts about a line that was being installed but I received a thorough yet simply-put email from one of the engineers to help me understand. We always receive efficient, timely service and Lucidica’s staff are friendly and easy to work with.

I came to Lucidica through the British Library and I´m extremely happy with the service they´ve provided for our website. They managed to take our ideas and create something truly effective that fits the brand exactly. They´ve supported us through all the technical details yet given us control to get things exactly right. Their personal touch has created something really unique that a larger company wouldn´t have provided. I recommend them totally!

Lucidica assisted our SME with Adhoc IT support where others would not, we found that when seeking support other companies would not assist without us entering into a lengthy support contract which was something that they knew we did not need and the few that were willing to assist used their technical knowledge to significantly overprice the project, the Lucidica team provided a very clean and clear competitive fixed fee quote, they set to work within 24 hours of instruction and created minimal disruption to our operations, the project was completed on time and the team was very supportive and flexible through the process even providing us with step by step user instructions to circulate within our business so that staff would not face any issues. I would highly recommend Lucidica and would like in particular to thank Yugnash for his professionalism and supportive approach.

Lucidica treat their clients with speed, expertise, patience and integrity. To me, they are an extension of my own business and it’s what I value most. I can’t recommend their people and services more highly.